Ruthless Vapor UK LTD Unit 1, Sprint Industrial Estate, Four Ashes, WV10 7DA, Wolverhampton Phone: +44 01902 948470

At Ruthless Vape UK, we are committed to delivering your premium e-liquids and vape products quickly and efficiently. Please review our shipping procedures below.

1. Shipping Costs

  • Calculated at Checkout: Shipping charges for your order will be calculated and displayed at checkout.
  • Rates: Costs vary depending on the size of your order and the delivery method selected.

2. Dispatch Times

  • Same Day Dispatch: We aim to dispatch all orders placed before our cut-off time on the same working day.
  • Processing: Orders placed after the cut-off time or on weekends/bank holidays will be dispatched on the next working day.
  • Working Days: Monday to Friday (excluding UK Bank Holidays).

3. Delivery Methods

We use trusted carriers to ensure your package arrives safely. While we strive for speed, delivery times may vary depending on the carrier and your location within the UK.

  • Standard Delivery: Typically arrives within 2-4 working days after dispatch.
  • Next Day Delivery: Available options for faster service will be displayed at checkout if applicable.

4. Order Tracking

Once your order has been dispatched, you will receive a confirmation email. If your selected shipping method includes tracking, a tracking number and link will be provided in this email so you can monitor your delivery’s progress.

5. International Shipping

Currently, we primarily ship to addresses within the United Kingdom. If you are looking to purchase from outside the UK, please contact us or check our list of international distributors.

6. Damaged or Incorrect Items

We take great care in packing your orders. However, if your order arrives damaged or if you receive the incorrect items, please contact us immediately:

  • Phone: +44 01902 948470
  • Email: info@ruthlessvape.co.uk

Please retain all packaging and the damaged items, as we may require photos to process a replacement or refund.

7. Lost Packages

If your package has not arrived within the expected timeframe, please allow an additional 2-3 working days for carrier delays. If it still hasn’t arrived, please contact our customer support team, and we will investigate the issue with the courier.

Note: This policy is subject to change. Please refer to this page for the most up-to-date information regarding our shipping practices.