Ruthless Vapor UK LTD Unit 1, Sprint Industrial Estate, Station Road, Four Ashes, Wolverhampton, WV10 7DA Phone: +44 01902 948470

At Ruthless Vape UK, we want you to be completely satisfied with your purchase. If you are not happy with your order, or if you have received a faulty item, please review our return procedures below.

1. Returns for Unwanted Items

If you have changed your mind about a purchase, you may return the item(s) to us for a refund or exchange under the following conditions:

  • Timeframe: You must notify us within 14 days of receiving your order.
  • Condition: Items must be unopened, unused, and in their original packaging with all seals intact.
  • Hygiene Exception: Due to strict hygiene and safety regulations, we cannot accept returns on e-liquids, disposables, or opened tanks/pods unless they are faulty.
  • Return Shipping: You are responsible for the cost of returning unwanted items. We recommend using a tracked service, as we cannot be held responsible for items lost in transit.

2. Faulty or Damaged Items

If your item arrives damaged or develops a fault, we are here to help.

  • Timeframe: Please report any faults to us as soon as possible, ideally within 30 days of delivery.
  • Assessment: We may ask for photos or a description of the issue before authorising a return. For hardware, we may need to test the device upon return to confirm the manufacturing defect.
  • Exclusions: This warranty does not cover faults caused by accident, neglect, misuse, or normal wear and tear.
  • Refund/Replacement: If the item is confirmed faulty, we will offer a full refund or a replacement free of charge. We will also reimburse reasonable return postage costs for confirmed faulty items.

3. How to Start a Return

To initiate a return, please contact our customer support team before sending any items back.

  1. Contact Us:
    • Phone: +44 01902 948470
    • Email: info@ruthlessvape.co.uk
    • Please provide your Order Number and the reason for the return.
  2. Await Authorisation: Our team will provide you with a returns reference and instructions.
  3. Pack & Ship: Securely package your items and send them to our returns address:Ruthless Vapor UK LTD (Returns) Unit 1, Sprint Industrial Estate Station Road, Four Ashes Wolverhampton WV10 7DA United Kingdom

4. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

  • Processing Time: If approved, your refund will be processed immediately.
  • Credit: The credit will automatically be applied to your original method of payment within 5-7 working days (depending on your bank).

5. Order Cancellations

If you wish to cancel an order before it has been dispatched, please call us immediately at +44 01902 948470. If the order has already been shipped, you will need to follow the “Returns for Unwanted Items” procedure above.

Note: This policy is in addition to your statutory rights as a consumer.